How to get help

Students and faculty

Start with your program’s Sync administrator. Access, roles, and roster questions are usually fixed on the spot. For bugs or outages, email us with your program, the page you were on, and what you expected.

Program administrators

Use the escalation path from onboarding for the fastest response. For urgent issues (program-wide sign-in failures, anything touching clinical operations today), call 316.333.7474 and follow up by email for the record.

Security issues

If you believe you’ve found a security vulnerability, email hello@syncademia.com with “Security report” in the subject. Please don’t include sensitive data in the report itself. We acknowledge security reports within one business day. See our security page for how the platform protects your data.

Hours

Monday–Friday, 9am–5pm Eastern, excluding US federal holidays. Urgent issues reported outside those hours are picked up the next business morning.